What are the field types supported in the Form?

Refer to Standard Field Types and Rich Field Types supported by Fillable Document. Also, you can read Advanced Field Options for more configuration.

It is an awesome feature to display multi select (Choice) and check boxes inside the document. However it appears vertically. Can I arrange those horizontally?

Yes, you can stack the options in Choice or Checkboxes vertically or horizontally by selecting  orientation (row/ column)

I am using a date field in my document. In the generated document, I get the date as 2017-05-12T18:30:00.000Z. Is there a way to format it into 05-12-2017.

Yes. You can choose the timezone and format in which your date and time fields to be presented in the generated document. Please note that the timezone and format is only for how it is presented in the generated document. The form will show browser's default way of accepting HTML date and time.

How many dynamic/form fields are supported in a single Document (Form)?

There is no limit in the number of fields that you can have in a Google Document

Is there a way to show these checkboxes in the generated document?

You can configure checkboxes options to be displayed with tick marks. For example if you configure ✔ option 1,✔ option 2,✔ option 3, the document will have tick marks. You can use one of the following tick marks ✓  ✔  ☑  ✅  ✕  ✖  ✗  ✘ as appropriate for your document.

If I subscribe to your plan , Is my respondents can fill up the form even if they are not a subscriber?

Yes, You can Publish your form and share the published link to your end-users (form respondents). They can view the form, fill  and submit it without being a subscriber. 

Note: For published forms, the usage quota is get updated into the publisher's account, not the form respondents.

How do I transfer my license to a new email ID?

My organization is migrating to a new domain. How can I transfer my license and data?

The previous license holder has left the organization. How do I transfer their license and data to another account? 

If you are transferring your license to a new email ID or your organization is migrating to a new domain, you can transfer both your license and data by following the steps below.

1. License Transfer

You can transfer your license using one of the following options:

• Option A: Request account transfer:
  Write to our support team (support@jivrus.com) with your old and new email IDs, and we will assist you with transferring the license.

• Option B: Cancel and re-subscribe:
  Cancel the subscription  associated with the old email ID and purchase a new subscription using the new email ID.

2. Data Transfer (Google Drive Files) 

All your data, such as template files, destination spreadsheets, images, and related assets, is stored in your Google Drive under the folder:  [Template_Name]_Fillable Document

You can move this data to your new email ID using either of the following approaches, depending on your situation.

• Option A: I only need access to the files. How do I do that?

You can share the [Template_Name]_Fillable Document folder with your new email ID.

• This allows the new email ID to access and work with the files.

• This approach is useful when both email IDs belong to the same domain, same organization, or are team members, and you just need continued access.

• Option B: I want full control of the files. How do I transfer ownership?

You can transfer ownership of the entire folder to your new email ID so that all files move together and are fully controlled by the new account.

• This approach is suitable when:

  • You are moving to a different domain or organization

  • The old email ID will no longer be used

  • You want full ownership and management of the new email ID

Is there an official Google guide for transferring ownership?
Yes. You can refer to Google’s official documentation here:

Transfer ownership of files in Google Drive:  https://support.google.com/drive/answer/2494892

What is the recommended approach when changing email IDs or domains?

💡 Recommendation:
Transfer ownership of the entire [Template_Name]_Fillable Document folder to your new email ID.
This ensures all related files move together and avoids permission or access issues later.

I am seeing "Cookies are not enabled in your browser. Please allow cookies and login again". How do I enable cookies?

It may be that your browser is blocking third party cookies. To sign in using your Google Account on a browser (like Chrome or Safari), you need to turn on cookies if you haven't already turned it on. Fillable Document requires Google Sign in if it is enforced in audience control and hence you need to enable cookies in your browser.

Follow the instructions to turn cookies on.

When I copy the document, the fields configured in add-on are getting reset to 'text' type. How do I copy/ clone the configurations from original document?

When you copy documents through Google Drive, the configuration with the original document does not get copied. However, the fields in the document will get listed as text type (default type). You will have to configure fields to different types if you need. However if you Embed Comprehensive Field inside your documents, copying document will retain the configuration.

A field in my document is not getting rendered correctly when I view the form. What could be the issue?

Check whether your field name contains special characters. Please avoid special characters in the field. Restrict the field size to a maximum of 60 letters. It is better to have letters within 20 characters. If the problem persists, try deleting the field from the document and insert through the add-on (using place icon). If you still face issues, please contact support with screenshots and console logs.

    Another Important Note

Please make sure that you do not have single quote (') in your field name as it could break Fillable Document.

For example, change the field name ${Employee's Name} as ${Employee Name}

When I try to open the "Web Form", I get the following screen. Clicking on "Review Permissions" circles back to same screen. What is happening here? (Opening "Inline Form" works fine though)

Why does Fillable Document add-on requires permission to send email as me?

This add-on sends the generated document as PDF to emails specified by the user. Also, this add-on allows users to send feedback which sends email to our support team. To implement these, add-on requires permission to send email as the user. You can refer Security to learn more about permissions and data policies.

How to use PDF, docx or other formats in Fillable Document?

Fillable Document uses Google Doc as templates. So you need to convert your files into Google Document. Please refer Convert PDF and other formats to Fillable Document