FAQs and Support

Frequently Asked Questions (FAQs)

Features

What are the field types supported in the Form?

The following field types are currently supported

  • Text
  • Number
  • Paragraph
  • Choice
  • Checkbox
  • List
  • Date

Want more types, write to our coordinates in the support section below.


It is an awesome feature to display multi select (Choice) and check boxes inside the document. However it appears vertically. Can I arrange those horizontally?

Thanks, yes, the 'Choice' and 'Checkbox' options are stacked vertically. We will look at providing an option to set the orientation when configuration in the future release.


I am using a date field in my document. In the generated document, I get the date as 2017-05-12T18:30:00.000Z. Is there a way to format it into 05-12-2017.

Currently, the add-on is generating value in 'Date' field into ISO format (GMT timezone). We are planning to introduce the formatting for 'Date' to support various timezones and formats. Watch out future releases of this add-on.


Issues

I got an error message popup while trying to publish the document.

This shouldn't occur. We strive our best to handle error conditions and scenarios. However, if it does happen, please share the screenshot and console logs with support@jivrus.com. We will resolve at the earliest.


After 50 fields, I am not able to configure more fields in the add-on. Saving field configuration fails with error message. Why?

Fillable Document add-on uses Google provided storage for each document. This storage is limited size. So when there are more number of fields (50+), it fails to save further configuration. We are working on a solution to improve this and make it up to 1000 fields. Watch out for new releases of this add-on.


When I copy the document, the fields configured in add-on are getting reset to 'text' type. How do I copy/ clone the configurations from original document?

When you copy documents through Google Drive, the configuration with the original document does not get copied. However, the fields in the document will get listed as text type (default type). We are looking at implementing a way to import the configuration from another document.


A field in my document is not getting rendered correctly when I view the form. What could be the issue?

Check whether your field name contains special characters. Please avoid special characters in the field. Restrict the field size to a maximum of 60 letters. It is better to have letters within 20 characters. If the problem persists, try deleting the field from the document and insert through the add-on (using place icon). If you still face issues, please contact support with screenshots and console logs.


Another Important Note

Please make sure that you do not have single quote (') in your field name as it could break Fillable Document.

For example, change the field name ${Employee's Name} as ${Employee Name}


Permissions

Why does Fillable Document add-on requires permission to send email as me?

This add-on sends the published document as PDF to emails specified by the user. Also, this add-on allows users to send feedback which sends email to our support team. To implement these, add-on requires permission to send email as the user.


Pricing & License

We are a school and we want to use this add-on for our teachers. Do you have a group license for this add-on?

Yes, we have group licenses for a discounted price. Also we have categorised business, non-profit and educational users as there need and purpose are different. Please see Pricing for more details.


I have purchased a license for email xxxxx@gmail.com. However I prefer using yyyyy@gmail.com. How do I transfer?

You can reach out to support at the coordinates mentioned below to transfer the license.

Please note the licenses purchased for domain cannot be transferred to other domain. However transferring within the domain is possible.


Can I share the template and published document with other users?

Yes, you can share the template document and published document normally with other users


Got more questions? Reach us through the coordinates below

Support

Please check FAQ above and other documentations before making a support request.


To submit a support request, use the Contact Us Form (recommended)

or

You can send email to support@jivrus.com